Welcome to filacouture.com. By accessing, browsing, or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.
- Website Use
filacouture.com provides online shopping services, selling slippers and related products to customers.
You agree to:
- Provide true, accurate, and complete personal and order information;
- Use this website only for lawful shopping purposes;
- Not attempt to interfere with the website’s operation, security systems, or access website content without authorization;
- Comply with all applicable laws and regulations.
We reserve the right to modify, suspend, or terminate parts of the website’s functions or services as necessary.
- Product Information and Purchase Policy
We strive to ensure the accuracy of product descriptions, images, sizes, colors, and price information on the website.
Due to differences in display devices, shooting environments, and product batches, the actual product color may slightly differ from the images on the website.
All products on filacouture.com are one-time sales (Final Sale).
Before submitting an order, customers should confirm:
- Product style;
- Product size;
- Quantity;
- Shipping address;
- Contact information.
Once the order is completed and shipped, all sales are considered final, except in cases stipulated by law or due to product quality issues.
Issues arising from personal reasons, such as:
- Incorrect size selection;
- Change in personal preference;
- Color different from expected;
- No longer needed the item;
These are generally not eligible for refunds, returns, or exchanges.
- Payment Terms
All orders must be paid for using secure payment methods supported by filacouture.com.
Submitting an order indicates your authorization for us or our third-party payment service providers to process your payment information.
Payment rules include:
- All orders require payment before confirmation;
- Product prices are as shown on the checkout page;
- Orders may be cancelled due to payment failure, payment anomalies, or suspected fraud;
- If an order is cancelled and payment has been made, we will process a refund as applicable.
All payment transactions are processed through a secure payment system. We do not store complete credit card numbers or CVV security codes.
- Intellectual Property Rights
All content on the filacouture.com website, including but not limited to:
- Website text;
- Product images;
- Brand logos;
- Page design;
- Graphics, trademarks, and related content;
are the intellectual property of filacouture.com or the relevant rights holders.
Without written authorization, no individual or organization may:
- Copy;
- Modify;
- Distribute;
- Use for commercial purposes;
- Reproduce website content.
Any unauthorized use of website content may violate applicable intellectual property laws.
- Shipping Policy
We currently only offer shipping within the United States.
Please refer to the SHIPPING INFORMATION page for order processing time, shipping time, and logistics information.
Customers are responsible for providing an accurate shipping address. The customer is solely responsible for any delivery failures or delays caused by an incorrect address provided by the customer.
- Limitation of Liability
To the maximum extent permitted by law, filacouture.com shall not be liable for any indirect, incidental, special, or consequential damages arising from, but not limited to:
- Losses arising from the use of the website;
- Damage caused by improper use of the product;
- Shipping delays;
- Interruptions in third-party services;
- Problems caused by force majeure.
Our maximum liability related to products shall not exceed the actual amount paid by the customer for the order.
- Third-Party Services
filacouture.com may use third-party services, such as:
- Payment processing services;
- Logistics and delivery services;
- Website technical services.
These third-party services are governed by their own terms and privacy policies, and we are not responsible for the conduct or policies of these services.
- Governing Law
These Terms and Conditions, and any transactions between you and filacouture.com, shall be construed and enforced in accordance with applicable U.S. laws.
In the event of any legal dispute, jurisdiction shall be determined in accordance with applicable law and applicable state and federal laws.
- Dispute Resolution
In the event of any dispute between you and filacouture.com, we recommend that both parties first attempt to resolve the dispute amicably through communication.
Dispute resolution methods include:
- Customer service consultation;
- Written communication between the parties;
- Resolution in a court of competent jurisdiction, to the extent permitted by applicable law.
Both parties should make reasonable efforts to resolve the dispute amicably before taking any legal action.
- Terms Modification
We may update these Terms and Conditions based on business adjustments, legal requirements, or service changes.
The updated terms will be posted on this page. By continuing to use the website or purchase products, you agree to the updated terms.
- Contact Us
If you have any questions about these terms and conditions, please contact us.
Thank you for visiting filacouture.com and for choosing our products.