SHIPPING INFORMATION

Thank you for choosing filacouture.com. We currently only offer shipping within the United States (US Domestic). Shipping to areas outside the US is not currently supported.

  1. Shipping Area

We currently only offer shipping to valid addresses within the United States, including all states and eligible areas.

Please ensure you provide an accurate and complete shipping address when placing your order, including your name, street address, city, state, and ZIP code. Delivery delays or package returns due to incorrect addresses may incur additional charges.

  1. Order Processing Time

After order confirmation, we typically require:

  • Order processing time: 1-3 business days;
  • You will receive a confirmation email with tracking information after your order has shipped.

Please note that weekends and US public holidays may not be included in order processing time.

  1. Shipping Methods and Companies

We use reliable third-party logistics (3PL) providers within the United States to fulfill your orders, including but not limited to:

  • United Parcel Service (UPS)
  • FedEx Corporation
  • United States Postal Service (USPS)

The specific shipping company will be automatically selected based on the order address, product type, and delivery efficiency.

  1. Delivery Time

Estimated delivery times within the United States are as follows:

  • Standard Shipping: 3-7 business days;
  • Remote areas or special circumstances: May require an additional 1-3 business days.

Delivery time is calculated from the order shipment date and does not include order processing time.

Actual delivery times may vary due to weather conditions, holidays, peak shipping seasons, carrier delays, or other uncontrollable factors.

  1. Order Tracking

We will send you tracking information after your order has been shipped.

You can check your package’s shipping status using the tracking link in the email. If you have not received tracking updates for an extended period after shipment, please contact our customer service team for assistance.

  1. Delivery Address Requirements

We only deliver to:

  • US residential addresses;
  • US business addresses.

Currently not supported:

  • Addresses outside the US;
  • International shipping;
  • P.O. Box addresses (may not be supported for some shipping methods).

7.Package Delays or Losses

    If your package is experiencing unusual delays, please check the tracking information to confirm the latest status.

    If your package shows as delivered but you haven’t received it, please check:

    • Your doorstep or designated delivery location;
    • A safe area nearby;
    • Whether a family member or neighbor received the package on your behalf.

    If you still cannot find your package, please contact us immediately, and we will assist you in contacting the logistics carrier.

    1. Contact Us

    If you have any questions about our delivery policy, order status, or logistics services, please contact us:

    Email: damnsis333@gmail.com

    Thank you for choosing filacouture.com. We will continue to strive to provide you with a safe, stable, and efficient domestic delivery experience within the United States.