Welcome to filacouture.com. Below are answers to frequently asked questions when purchasing slippers. If you have any further questions, please contact us via customer service email.
- What products do you sell?
filacouture.com focuses on providing comfortable, stylish, and everyday slippers. We are committed to providing customers with comfortable footwear options suitable for home, leisure, and daily use.
- Do you support international shipping?
Currently, filacouture.com only supports shipping within the United States.
We do not currently offer international shipping services outside the United States.
- How long does order processing take?
After order confirmation, we typically require 1-3 business days to process.
Once your order has shipped, you will receive a confirmation notification containing tracking information.
- How long do I expect to receive my order?
Standard shipping times within the United States are typically:
- Order processing time: 1-3 business days;
- Shipping time: 3-7 business days.
Actual delivery time may vary due to weather, holidays, peak shipping seasons, or the availability of the shipping company.
- Which shipping companies do you use?
We select reliable domestic shipping providers within the United States based on the order address and delivery efficiency, including:
- United Parcel Service (UPS);
- FedEx Corporation;
- United States Postal Service (USPS).
The specific carrier will be arranged based on the actual order situation.
- How can I check my order status?
After your order is shipped, we will send you tracking information via email.
You can use the tracking number in the email to check the status of your package.
If you have not received tracking information, please contact our customer service team.
- Can I modify or cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible, and we will try to assist you based on the order status.
Once an order enters the shipping process, it may not be possible to modify or cancel it.
- Do you accept returns or refunds?
All products on filacouture.com are final sales.
We do not accept returns or refunds except for product quality issues.
If you receive a product with quality issues, please contact us within 30 days of receipt and provide your order information and relevant proof.
- What should I do if I receive a product with quality issues?
If your product has quality issues, please:
Contact us via email within 30 days;
Provide your order number;
Provide photos or relevant proof of the product issue.
Our team will review the situation and provide you with a solution according to our refund policy.
- How to pay?
We support secure payment methods for your order.
All payment transactions are processed by secure third-party payment services to protect your payment information.
We do not store complete credit card numbers or CVV security codes on our servers.
- Is my personal information safe?
Yes.
filacouture.com values customer privacy and takes reasonable measures to protect your personal information.
We only share necessary information with service providers required to complete your order, such as payment and logistics service providers, and will never sell your personal information. 12. What if my package shows as delivered but I haven’t received it?
If the tracking information shows your package has been delivered, please first check:
- Near your delivery address;
- At your door or designated drop-off location;
- Whether a family member or neighbor received it on your behalf.
If you still can’t find your package, please contact us and we will assist you in tracking it.
- How to contact customer service?
If you have any questions about products, orders, delivery, or after-sales service, please contact us:
Email: damnsis333@gmail.com
Our team will do our best to assist you.
Thank you for choosing filacouture.com. We look forward to providing you with a comfortable and worry-free shopping experience.