Welcome to the FAQ and Terms page for filacouture.com! To ensure a smoother shopping experience for you, we have compiled answers to the questions most frequently asked by our users, along with explanations of our relevant terms and conditions.

I. Order-Related Inquiries
How do I place an order?
You can browse products on filacouture.com, select your preferred styles and sizes, add them to your shopping cart, and complete the checkout process.
Order Confirmation and Modification
After successfully placing an order, you will receive an order confirmation email. If you need to modify your order, please contact filacouture.com Customer Service as soon as possible; we will do our best to assist you before the order is shipped.

II. Payment and Billing
One-Time Sales
All items purchased on filacouture.com are sold on a one-time basis; the transaction is considered complete once payment is finalized, and there are no subscription requirements or recurring charges.
Payment Methods
We support various payment methods available on our website, including credit cards. Your order becomes effective immediately upon payment confirmation.

III. Shipping and Logistics
Shipping Time
Filacouture.com will arrange for shipment as soon as possible after your order is confirmed; however, actual delivery times may be subject to delays due to logistics issues or public holidays.
Shipping Fees
Shipping rates are determined by the information displayed on the checkout page. Certain promotional offers may include free shipping.

IV. Returns and Refunds
Return and Exchange Conditions
You may request a return or exchange for items within 30 days of the receipt date if the products are defective or if you have received the wrong item.
Refund Process
Once your return has been approved by filacouture.com, we will process the refund within a specified number of business days. The funds will be credited back to your original payment account.

V. Privacy and Security
Information Protection
Filacouture.com values ​​your privacy. Any personal information we collect is used solely for order processing, shipping logistics, and enhancing your service experience; it will never be sold or rented to third parties.
Account Security
Please safeguard your account information carefully. If you notice any suspicious or unauthorized transactions, please contact filacouture.com Customer Service immediately.

VI. Other Terms
Intellectual Property
All content on this website—including images, text, designs, and trademarks—is the exclusive property of filacouture.com and may not be used without authorization.
Governing Law
By using the filacouture.com website and purchasing products, you agree to comply with all applicable laws and regulations, as well as the terms and conditions outlined herein.