At filacouture.com, we take your privacy and personal information security very seriously. This Privacy Policy explains how we collect, use, protect, and manage the information you provide when you visit our website, browse products, or make purchases.
By accessing and using filacouture.com, you agree to the information processing methods described in this Privacy Policy. If you do not agree to any part of this policy, please stop using our services.
- Information Collection
To provide you with a better shopping experience and complete your orders, we may collect relevant personal information from you, including but not limited to:
- Name;
- Shipping address;
- Email address;
- Contact phone number;
- Order information and purchase history;
- Information provided when communicating with customer service.
Our main purposes for collecting this information include:
- Processing and completing your orders;
- Arranging product delivery;
- Providing order status updates;
- Processing refunds, returns, and after-sales service;
- Improving website functionality, products, and customer experience.
We only collect the information necessary to provide the services we offer and protect your personal data in accordance with applicable laws.
- Payment Security (PCI Compliance)
To ensure the security of your payment information, all online transactions on filacouture.com are processed through a secure third-party payment gateway that complies with PCI-DSS (Payment Card Industry Data Security Standard).
We do not store your complete credit card number, bank card information, or CVV security code on our servers.
All payment data is encrypted by a certified payment service provider to reduce the risk of unauthorized access, fraud, or data breaches.
- Use of Personal Information
We may use the information we collect for the following purposes:
- To provide, maintain, and improve our shopping services;
- To confirm and manage your orders;
- To contact you and respond to your inquiries;
- To send important notifications related to orders, services, or accounts;
- To analyze customer needs to optimize website content and the shopping experience;
- To prevent fraud and ensure website security.
We will not use your personal information for any other purpose without your authorization.
- Third-Party Information Sharing
To fulfill orders and provide necessary services, we may share limited information with trusted third-party service providers, such as:
- Logistics and delivery service providers;
- Payment processing service providers;
- Website operation and technical support service providers.
These third parties will only have access to the information necessary to complete the relevant services and are obligated to process your information in accordance with applicable data protection requirements.
We will never sell, rent, or trade your personal information.
- Cookies (Web Tracking Technology)
filacouture.com may use cookies and similar technologies to help us:
- Remember your shopping preferences;
- Provide a smoother website browsing experience;
- Analyze website visits;
- Improve website performance and service quality.
You can manage or disable cookies through your browser settings, but some website functions may be affected as a result.
- Data Security
We take reasonable technical and administrative measures to protect your personal information and prevent unauthorized access, modification, disclosure, or loss.
While we strive to protect your data security, no method of internet transmission can guarantee absolute security. Therefore, we cannot guarantee complete security during information transmission.
- Data Retention
We will retain your personal information for the period necessary to achieve the purposes for which it was collected, including the period required to complete orders, meet legal requirements, resolve disputes, and enforce relevant agreements.
When your information is no longer needed, we will delete or anonymize it in accordance with applicable laws and security standards.
- Your Data Rights
Under the privacy laws applicable in your state, you may have the following rights:
- To request access to your personal data held by us;
- To request the deletion of your personal information;
- To request an explanation of how your information was collected and used;
- To request restrictions or objections to certain data processing practices.
To exercise your data rights, please contact us through our customer service email address, and we will process your request within the scope of the law.
- Children’s Privacy Protection
filacouture.com does not knowingly collect personal information from children under the legal age of consent. If we discover unauthorized collection of children’s information, we will take reasonable steps to delete the relevant data promptly.
- Privacy Policy Updates
We may update this Privacy Policy from time to time based on business changes, legal requirements, or service adjustments.
Any updates will be posted on this page, indicating the update date. We recommend that you review this policy periodically to understand how we protect your information.
- Contact Us
If you have any questions about this Privacy Policy, how personal information is handled, or data security, please contact us using the following methods:
Email: damnsis333@gmail.com
Thank you for trusting filacouture.com. We will continue to strive to protect your privacy and provide you with a safe, reliable, and comfortable online shopping experience.