Thank you for choosing filacouture.com. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the refund and return policy outlined below.

I. Return and Exchange Period (Within 30 Days)
Customers may submit a request for a return or exchange within 30 days of receiving their order. Requests submitted more than 30 days after receipt may not be accepted.
To ensure a smooth return process, the item(s) must meet the following criteria:
The item has a quality defect;
An incorrect item was received;
The item was damaged during shipping;
The item is unused, unwashed, and remains in a condition suitable for resale;
The item retains its original packaging, hang tags, and accessories.
Returns or refunds may not be processed under the following circumstances:
The 30-day request period has expired;
The item shows signs of human-induced damage;
The item has been used, washed, or is no longer in a condition suitable for resale;
Special circumstances involving personal reasons—such as selecting the wrong size or color—(subject to review and approval by Customer Service).

II. Return and Exchange Process
Please begin by contacting filacouture.com via our Customer Service email to submit your return or exchange request. You must provide the following information:
Order number;
Photos of the item(s);
A description of the issue.
Once your request has been reviewed and approved, filacouture.com will provide detailed instructions for the return.
Customers are required to ship the item(s) back to the designated return address as instructed. Packages returned without prior confirmation may not be processed.
Upon receiving the returned item(s) and completing our inspection, we will proceed with the refund or exchange.

III. Refund Processing Time
Once the returned item(s) have passed inspection, filacouture.com will typically complete the refund processing within 3–7 business days.
The refund will be issued back to your original payment account.
The actual time it takes for the funds to appear in your account may vary depending on the processing times of your bank or payment provider.

IV. Exchange Information
If you wish to request an exchange, please contact Customer Service to verify product availability. If the desired item is currently out of stock, you may choose to:
Exchange it for a different item;
Request a refund instead.

V. Return Address
Return Address:
(Please do not return items directly without first contacting Customer Service, as this may delay the refund processing.)

VI. Additional Notes
If a return is requested due to product quality issues, an incorrect item being shipped, or damage incurred during transit, filacouture.com will cover the associated return shipping costs once the claim has been reviewed and verified.
If a return is requested for personal reasons (e.g., incorrect size selection, change in personal preference, etc.), the return shipping costs may need to be borne by the customer.
filacouture.com reserves the right to the final interpretation of this Refund and Return Policy, as well as the right to update it based on actual operational requirements.