RETURNS POLICY

Thank you for choosing filacouture.com. We value every customer’s shopping experience and are committed to providing high-quality products. If you receive a product with quality issues, please contact us according to our refund and return policy below.

  1. Refund Policy Overview

filacouture.com offers a 30-day refund request period.

If you receive a product with quality issues, you can contact us and submit a refund request within 30 days of receiving the product.

Please note:

  • All products are one-time sales (Final Sale / One-Time Sale);
  • We do not accept returns or refund requests for personal reasons other than product quality issues;
  • Inclusions including but not limited to incorrect size selection, changes in color preference, dislike of the product, or changes in purchase decisions are not eligible for refunds.

2.Eligible Refund Circumstances

    Refunds may only be eligible in the following situations:

    • The product has a manufacturing defect;
    • The product was damaged upon receipt;
    • The product is clearly inconsistent with the order description;
    • Other verified product quality issues.

    Customers need to provide relevant proof, such as:

    • Photos of the product issue;
    • Order information;
    • Description of the quality issue.

    We will review the information upon receipt and process the refund request according to the actual situation.

    1. Refund Request Process

    If you believe the received product has a quality issue, please follow these steps:

    Contact us within 30 days of receiving the product;
    Provide the order number and relevant product information;
    Provide clear photos or videos of the product issue;
    Wait for our review results.

    Do not return the product without confirmation. Unauthorized returns may not be eligible for a refund.

    1. Refund Processing

    Once the refund request is approved:

    • The refund will be returned to the payment method you used to make the payment;
    • The refund arrival time may vary depending on the processing time of the bank, credit card company, or payment institution;
    • We will not refund any additional processing fees incurred by the payment institution (if applicable).

    5.Circumstances Not Eligible for Refund

      Refunds or returns are not supported in the following situations:

      • Application period exceeding 30 days;
      • Damage caused by improper personal use;
      • Normal wear and tear;
      • Damage caused by human error;
      • Cleaning, alteration, or use affecting the product’s condition;
      • Dissatisfaction due to reasons other than quality issues.

      6.Exchange Policy

        Since all products on filacouture.com are sold on a one-time basis, exchanges for personal reasons are not currently offered.

        If a product has a confirmed quality issue, we will provide a refund solution based on the specific circumstances.

        1. Order Cancellation

        We will process your order as soon as possible after submission.

        If your order has already entered the processing or shipping process, it may not be possible to cancel it.

        To cancel your order, please contact us as soon as possible, and we will process it according to the order status.

        1. Contact Us

        If you have any questions about our refund or return policy, or need to submit a quality issue application, please contact us:

        Email: damnsis333@gmail.com

        Thank you for choosing filacouture.com. We will strive to provide you with reliable products and a satisfactory shopping experience.