Welcome to filacouture.com. We are committed to providing a high-quality shopping experience for consumers worldwide and strive to ensure that every customer receives satisfactory products. If you encounter any issues after receiving your order, please carefully read the following Refund and Return Policy.
By placing an order on this website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund and Return Policy.
I. Return Request Period
Customers may submit a return request within 30 days of receiving their order.
Return requests submitted after this specified period may not be accepted.
To request a return, please first contact us via our customer service email and provide the following information:
Order Number
Email Address Used for Order
Photos of the Item(s)
Description of the Issue
Customer Service Email:
Packages returned directly without prior confirmation from our customer service team may not be processed correctly.
II. Acceptable Return Conditions
Returns or refunds may be requested under the following circumstances:
Receipt of an incorrect item
The item has obvious quality defects
The item was severely damaged during shipping
The item differs significantly from the order description
To ensure a smooth return process, returned items must meet the following conditions:
The item has not been worn or subjected to human-induced damage
The item remains in its original condition
Accessories, packaging, and tags must be intact
The item remains in a resalable condition
III. Non-Returnable or Non-Refundable Items/Situations
Returns or refunds are typically not supported in the following situations:
The item shows signs of obvious use, wear, or washing
Incorrect size or color selected due to personal preference
The item has been damaged by the customer
The return request is submitted after the designated period has expired
Sale items or clearance items (as specifically noted on the product page)
Dissatisfaction arising solely from personal preference
As sizing may vary depending on the specific style or shoe last, we recommend that customers carefully review the size guide before making a purchase.
IV. Refund Processing Procedure
Once we have received and inspected the returned item(s), we will notify you via email regarding the outcome of your refund review.
If the refund request is approved:
The refund will be issued to the original payment method used for the order
Refund processing typically takes 5–10 business days
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform
We reserve the right to refuse a refund in cases involving order anomalies, suspected fraud, or violations of our website policies.
V. Return Shipping Costs
- Returns Due to Product Issues
If a return is initiated for any of the following reasons:
Incorrect item shipped
Damaged item
Significant quality defects
Upon verification, we may cover reasonable return shipping costs or offer an appropriate compensation plan. - Returns Not Due to Quality Issues
If a return is initiated for any of the following reasons:
Dislike of the item
Incorrect size/fit
Change of mind
Return shipping costs are typically borne by the customer.
Original shipping fees, customs duties, and related service charges incurred on the order are generally non-refundable.
VI. International Orders
As we offer international shipping services, logistics, customs, and return procedures may vary across different countries and regions.
For international returns:
Customers are responsible for ensuring that the return package complies with local postal regulations.
We cannot fully control delays, customs duties/taxes, or package seizure issues caused by customs procedures.
We recommend using a trackable shipping service when returning items.
VII. Order Cancellation
Once an order is submitted, we prioritize processing and shipping it as quickly as possible.
Cancellable Situations:
You may contact Customer Service to request an order cancellation before the item has been shipped.
Non-Cancellable Situations:
The item has already entered the shipping/fulfillment process.
A shipping tracking number has already been generated for the package.
The item has already been dispatched.
If an order has already been shipped, customers must follow the standard return procedure to return the item.
VIII. Return Address
Please do not return items directly without prior notice; all returns must first be confirmed by contacting Customer Service.
Once your return request has been approved, please ship the item to our company’s designated location.
Please include the following information inside your return package:
Order Number
Contact Email Address
A brief reason for the return
This will help us process your request more efficiently.
IX. Contact Us
If you have any questions regarding refunds, returns, orders, or products, please contact us via the following method:
Customer Service Email: damnsis333@gmail.com
Thank you for your support and trust in filacouture.com. We remain committed to continuously striving to provide high-quality products and services to users worldwide.